Need help with the app? We’re here for you.
Download the app to get started:
Open the app and tap Log In on the welcome screen. Enter the email address and password linked to your Bordeaux Index account. If you have not yet created an account, click 'sign up' in the app, or visit bordeauxindex.com/account to sign up.
If you are experiencing unexpected behaviour in the app, try the following steps before contacting us:
Ensure you are running the latest version of the app. Visit the App Store or Google Play and check for an available update.
Check that your device has a stable internet connection. Switching between Wi-Fi and mobile data can sometimes resolve loading issues.
Log out and log back in to refresh your session. Go to Settings inside the app and tap Log Out, then sign in again with your Bordeaux Index credentials.
Restart your device. A simple restart clears temporary files and resolves many common app issues.
If none of the above helps, try uninstalling and reinstalling the app. Your portfolio data is stored securely in your account and will be restored once you log back in.
Still have questions? Our team is happy to help.
Email us directly at: [email protected]
We usually respond within one business day.
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